Our Operating Model
Our customer-centric operating model allows us to be an efficient business and deliver on our purpose.
Through our two business units, supported by centres of excellence, we are able to effectively manage our supplier relationships, leverage procurement scale and drive back office efficiency.
![Builders and Game brands are Massmart retail. Makro, Jumbo and Shield are Massmart wholesale.](/content/massmart/en_za/about-us/our-business-model/jcr:content/par/image_2_0.img.png/1709667695791.png)
Centres of Excellence
Supporting our business units by delivering customer-centric excellence